General manager
JOB TITLE: General manager
EMPLOYER: New Boutique Hotel DUTY STATION: Azerbaijan
PUBLISHED: 2020-04-24 LAST UPDATED: N/A DEADLINE: 2020-05-24

General manager at New Boutique Hotel

General Manager responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Act as a final decision maker in hiring a key staffs.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Qualifications and skills

• Higher education in Business Administration/Hospitality
• At least 10 years of relevant experience
• Knowledge of Azerbaijani, Russian and English language
• Experience in construction/housekeeping/F&B management
• Vendor and project management skills.
• Knowledge of etiquette and protocol
• Eye for detail
• Ability to anticipate others’ wishes and adapt accordingly
• Experience in delivery of a discreet, confidential and unobtrusive service

For further advice and information or to discuss the role, please send your resume to by 7th of May.

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