Front Office Team Leader
 
JOB TITLE: Front Office Team Leader
EMPLOYER: Excelsior Hotel & SPA Baku DUTY STATION: Azerbaijan
PUBLISHED: 2020-03-03 LAST UPDATED: 2020-03-03 DEADLINE: 2020-04-02

Position: Front Office Team Leader

Job Description:

• Supervising the reception team members to ensure all company procedures, standards and brand values are being adhered to and delivered.
• Assisting with the day to day operation of the reception desk as required and ensuring the highest levels of customer service are consistently being delivered to our guests.
• Identifying customer service problems or issues before they arise.
• Displaying a positive, friendly and informal manner with customers.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Undertaking work in a well-organized and systematic way.
• Working effectively with colleagues and other departments.
• Striving for excellence by paying attention to important detail.
• Ensuring promises are kept by following through on customers' requests.
• Maximizing sales opportunities through upselling.
• Supporting and coaching less experienced members of the team during shifts and have specific areas of responsibility for the department.

Requirements:

 Good command of the Azerbaijani, English and Russian language is essential, both written and verbal.
 Proficiency in Microsoft Office applications, project and time management
 Ability to work under pressure at all times
 Able to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals
 Friendly demeanor, positive and enthusiastic attitude with strong customer focus and ability to work independently
 Professional approach, clean and well-groomed at all times
 Honesty, integrity, passion for hard work and achieving results and successful outcomes

Please send your CV to careers.exc@pmdhospitality.az until March 15, 2020. Please indicate the name of the position “Front Office Team Leader” in the subject line of the email. CVs without position name indication in subject will not be considered. Only shortlisted candidates will be invited to the further stages of the recruitment process.

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