Front Office Manager
JOB TITLE: Front Office Manager
EMPLOYER: Chenot Palace DUTY STATION: Azerbaijan
PUBLISHED: 2020-02-26 LAST UPDATED: N/A DEADLINE: 2020-03-27

Location: Gabala
Job Title: Front Office Manager
Department: Front Office

Chenot Palace Hotel is currently seeking an experienced Front Office Manager to join the team!


• Diploma or equivalent qualification in hotel management or related field
• minimum of 3 years of a relevant experience in a large hotel
• Competent in OPERA version 5
• High level of written and verbal business Azeri, Russian and English
• Basic Revenue Management skills
• Effective service recovery skills with a passion for customer care
• High level of social and interpersonal skills
• Highly developed organisational skills

Job Duties:

• To oversee and assist in the preparation and update of the Front Office Departmental Operations Manual.
• To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
• To assist in greeting and checking-in VIP and Repeat guests
• To ensure that all Front Office employees are aware of current promotions, policies and other important information.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
• To ensure that guest history records are accurately maintained and all repeat guests are pre-registered.
• To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• To maximise rooms sales and revenues for the hotel through appropriate yield management, upselling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office employees.
• To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• To conduct frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager.
• To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• To assist in the recruitment and selection of all Front Office employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.
• To conduct annual Performance Development Discussions with Front Office employees, to support them in their professional development goals.
• To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Deadline for submission CVs 06.03.2020

Please indicate the name of the position “Front Office Manager” in the subject line of the application e-mail and send to:

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