Guest Service Agent
 
JOB TITLE: Guest Service Agent
EMPLOYER: Salam Baku Hotel DUTY STATION: Azerbaijan
PUBLISHED: 2019-10-24 LAST UPDATED: N/A DEADLINE: 2019-11-23

Department:  Front Office 
Position: Guest Service Agent

Employer:    Salam Baku Hotel
Address:      Khagani street, Baku, Azerbaijan

“Salam Baku Hotel”  is looking for GSA position

EXPECTED RESPONSIBILITIES:

- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
- Coordinating with bell service and staff management.
- Being a source of information to guests on various matters such as transport and restaurant    advice.
- Processing meal and beverage requests.
- Accommodating general and unique requests.
- Diffusing conflict or tense situations with guests.

EXPECTED QUALIFICATIONS:

- 1+ year experience.
- Certificate or diploma in hospitality advantageous.                                    
-Excellent written and verbal communication in
 • Azerbaijan
 • Russian
 • English                                   
-Excellent  communication skills
-Good time management and organizational skills.
-Conflict resolution experience.
-Patience and good listening skills.                                                                               
- Proficiency with computers and computer programs, including Opera, Elektra & etc

Interested Candidates, please send your CV to hr@salambakuhotel.az  
Please type “Guest Service Agent” in the subject line of your message.CVs without position name indication in subject will  not be considered.

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