Support Associate
 
JOB TITLE: Support Associate
EMPLOYER: Wolt DUTY STATION: Azerbaijan
PUBLISHED: 2019-07-23 LAST UPDATED: N/A DEADLINE: 2019-08-22

About Wolt

Wolt is an Apple-awarded technology company building one app for discovering and getting great food in your city. Choose a restaurant, build your order and hit send. Follow your order’s progress by the minute and have your meal delivered to your home or your office, or pick it up yourself.

Since launching in Finland in 2015, we have expanded to 16 countries across Europe, with Azerbaijan being the latest and grown to more than 1.5M registered users, and partnered with more than 2500 restaurants.

We’ve raised €130M in funding from some of the biggest names in European tech, including EQT Ventures, Kees Koolen (partner at EQT Ventures and the former CEO of Booking.com) Ilkka Paananen (CEO of Supercell), Niklas Zennström (founder and ex-CEO of Skype) and Risto Siilasmaa (Chairman at Nokia).

We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way. Apple gave us their Editors' Choice, Wired named us one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its list of 30-under-30 in Consumer Tech, and the Nordic Startup Awards named as Company of the Year.

We are now expanding further – and need your help. If you are passionate about cutting-edge technology, great food and making an impact in your city, then Wolt just might be for you.

About Wolt’s operations

The role you are looking at is a part of Wolt’s operations team.
The ops team in each city is the heart and soul of Wolt. Every country's team is a startup within the company. As a member of our ops, you must have a passion for getting things done and solving problems daily together with your team. There will be no two days alike as you set out to build a new business in your market.
If you are creative, like moving fast and thrive when you need to figure out what to do rather than wait to be told what to do, then do apply today.

Support Associate

As a Support Associate, you will be helping setting up Wolt’s operations in Azerbaijan and running them together with the rest of your local team.

You will be one of our first employees on the ground, which is a unique chance for a startup-minded person early in their career. You get to be part of making us grow and conquer all the relevant cities in your country.

We hope to see the commitment and willingness to go the extra mile, and while doing so you’ll learn about several different parts of our business, from marketing to building courier partner communities as well as helping our customers and providing them with a world-class customer support experience. Our operation is running seven days a week so this role also requires you to be able to work on weekends and in shifts.

You won’t be alone – the rest of the team will have your back at all times. This role might also offer the chance to grow into a more senior role.

What you will be doing:

◦ Below is a collection of what you might be doing. The list is not exhaustive, and then again there are things on the list that someone else will handle. Also, the role might have a focus area, such as customer support. Still, here goes:
◦ Helping out with everything we need to do to be able to launch Wolt in your country: setting up the office, handling day-to-day chores, etc.
◦ Handling and developing our 12/7 customer and courier partner support together with the team in shifts.
◦ Supporting with local marketing, helping to build a local Wolt social media presence.
◦ Finding and onboarding our courier partners, handling courier gear inventory, etc.
◦ Training/onboarding Wolt partner restaurants, building their menus, supporting them in the day-to-day.
◦ Helping with other things that pop up.

What we wish from you:

◦ Previously, people who have been a good fit in this role include people who just finished their university with relevant studies and or with some background in marketing/logistics/restaurants/sales/support.
◦ It’s a plus if you already have experience in a customer-facing role.
◦ You like working as a part of a close-knit team.
◦ You are known for making others excited to come to work and taking responsibility beyond the obvious.
◦ You are good at multitasking, as in our support, customer communication may happen through many different channels simultaneously.
◦ You are tech-savvy and a quick learner.
◦ You're at least a self-proclaimed expert when it comes to your city’s food scene, traffic patterns, and the different residential and commercial districts.
◦ You have a can-do attitude and enjoy the idea of working in a fast-paced startup environment.
◦ You can work during weekends and in shifts (running the daily operations & customer support)
◦ Fluent in Azerbaijan & Russian, and able to work in English.

Apply here: https://jobs.lever.co/wolt/f438bd73-1d7e-4be9-8d9d-48863b5538d2

Go back to Hot Vacancies

 
© Copyright 2006—2019 www.JobSearch.az  
Developed by MicroPHP