Junior Technical Support Engineer
 
JOB TITLE: Junior Technical Support Engineer
EMPLOYER: Systemair AZ DUTY STATION: Azerbaijan
PUBLISHED: 2019-07-02 LAST UPDATED: N/A DEADLINE: 2019-08-01

Contact Person – Nofal Jafarov
Qafqaz Business Center. H.Aliyev pr 95
+994512503289
Send you CV – nofal.jafarovi@systemair.az

Job title – Junior Technical Support Engineer

About SYSTEMAİR

The company was founded in 1974 with a pioneering idea in developing and introducing the circular in line centrifugal duct fan which has simplified ventilation systems. Our motto “The straight way”, has now extended from a product concept to a business philosophy. Our range has grown ¬substantially to span a wide range of energy efficient fans, air handling units, air distribution products, air conditioning, air curtains and heating products. Our products are robust and easy to choose, install and use.


Salary – depending on the skills of a candidate.

Responsibilities

• Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.
• Selecting correct products, preparing the quotation by following from initiation of order till the delivery of the goods.
• Provide post sales technical support assistance via phone, and email.
• Must demonstrate excellent customer service and a professional demeanor at all times.
• Log results of all calls into job service notes.
• Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.
• Follow up on customer inquiries to ensure job completion and customer satisfaction.
• Complete special projects and training as requested by management

Qualifications

•  BSc/MSc in engineering (Mechanical/Electrical engineering preferred) - preferably alumni of Baku Higher Oil School, Baku Engineering University or degree from internationally recognized university.
• English language both speaking and writing. Proven language skills with certificates (IELTS, TOEFL) is a plus.
• 0-2 years of related experience.
• Strong customer service skills.
• Ability to work under pressure and multitask.
• Ability to professionally communicate both verbally and written.
• Must be proficient on computers.
• Good problem solving skills a must.

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