Director, Revenue and Reservations
 
JOB TITLE: Director, Revenue and Reservations
EMPLOYER: Fairmont Baku, Hotels & Residences DUTY STATION: Azerbaijan
PUBLISHED: 2019-02-08 LAST UPDATED: N/A DEADLINE: 2019-03-10

Director, Revenue and Reservations

RESPONSIBILITIES:

The Director of Revenue is a detail-orientated individual who displays strong, clear and consistent leadership with a focus on constant improvement of processes and department performance. He/she develops and directs the implementation of revenue management strategies hotel-wide so as to maximize revenue from existing market demand conditions

Implement effective revenue management practices:

- By forecasting market demand and implementing price/inventory control to optimise revenue.
- By developing and directing revenue managerial plans with other indirect departments of FB.

Build a revenue management culture across departments:

- By condcuting training and workshops to ensure all key revenue/service departments understand the purpose and practices of RM.

Increase revenue via system delivery – Global Reservation Systems, Internet and Central Reservation offices:

- By identifying revenue drivers through systems and optimising them
- By ensuring hotel information and rates are available in an accurate and timely manner.
- By driving marketing plans for the various e-channels
- By system purchase and implementation

Decisions expected:

- Inventory and price availability for various market segments at various points in time.
- Systems delivery annual marketing plan
- Website and CRM development
-  Marketing activities for Corporate Loyalty Programmes and Corporate Driven Promotions

Recommendations expected:

- Overall picture structure for hotel room revenue
- Annual room revenue budget and systems delivery capital plan

Training:

- Lead the team in providing quality service to our customers and measure used are customer surveys.
- Ensure that all associates are trained and practise the daily set standards.
- Ensure that they are kept informed of new procedures and policies.

Mechanical / Electrical Equipment:

- Work with EDP on scheduling and implementing conversion/upgrade of PMS and CRS system.
- Work with Director of revenue Management on improving the system process in the department to improve efficiency and accuracy of data.
- Keep IMPACT and HRGAS equipment in good working order.
- Ensure that all office equipment is operational.

Others:

- Comply with hotel and department policies and procedures at all times.
- Carry out any other duties as and when assigned by the Management of the Hotel and department.

COMMUNICATIONS:

- Provides warm service and assist guest according to Fairmont Brand and Service Plus standards.
- Acts in accordance with the standards, conforms to the policies and procedures of FRHI
- Promotes and practices Fairmont values of teamwork, mutual respect, integrity and empowerment among all co-workers.
- Adheres to Fairmont Code of Ethics and promotes all the company Health & Safety policies and procedures to ensure a safe work environment.
- To ensure maximum employee satisfaction. Encourage junior team members to be part of the CES Champion meeting.
- Work effectively with all departments to ensure 100% guest satisfaction
- Actively participate in prescribed sales training.

HEALTH & SAFETY:

- To follow the Hotel set safety standards, and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk.
-  To ensure the health, safety and welfare at work of all employees.

OTHERS:

- Observation of the FHR brand Standards by management
- Awareness of Health and Safety within the department and the hotel in general
- Evaluation through Achieving personal and hotel revenue goals as well as sales activities
- Evaluation through overall team mentoring initiatives

PHYSICAL DEMANDS:

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional bending, kneeling, pushing, pulling and walking
• Occasional ascending or descending ladders, stairs and ramps

QUALIFICATIONS:

• Diploma or Degree in Hotel/Hospitality Management is an asset
• Fluency in English (verbal & written), Azerbaijani and Russian an asset
• Minimum two years Reservations and/or Rooms supervisory experience required.
• Strong working knowledge of Property Manager (Opera), Opera CRS, Excel, Word and Outlook
• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously.
• Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
• Proven leadership, organizational and guest service skills.
• Excellent written and verbal communication skills.
• Considered a recommended candidate of the Gallup Manager Perceiver Interview.

E - mail : aze.careers@fairmont.com

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