Guest Service Office - Reservations
JOB TITLE: Guest Service Office - Reservations
EMPLOYER: Hyatt Regency Baku DUTY STATION: Azerbaijan
PUBLISHED: 2019-01-29 LAST UPDATED: 2019-02-07 DEADLINE: 2019-02-28

If you are passionate about authentic hospitality and service, have relevant experience, can demonstrate strong leadership, problem solving, organizational and administrative skills, we have a great job opportunity for you as a Guest Service Office - Reservations in our Reservations Department.


- Strong organizational and follow-through skills
- Knowledge of MS Office (essential)
- Working experience in Front Office/Sales/Reservations general (desirable)
- Experienced and comfortable communicating on the phone
- Excellent written communication techniques; experienced in writing business emails
- Excellent guest interaction and general verbal communications skills
- Able to work in shifts; flexible and willing to work extended hours when required
- Pleasant personality; friendly and smiling
- Strong organizational and follow-through skills

Job Duties:

To conduct duties in the Reservations and provide a courteous, professional, efficient and flexible service consistent with Hyatt Standards in order to maximize guest satisfaction.

- Provides excellent service to internal customers as appropriate.
- Maintains positive guest and colleague interactions with good working relationships.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- To assist in monthly reforecasting, as appropriate.
- To assist in monthly reforecasting, as appropriate.
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- To oversee the taking and processing of all rooms reservations according to hotel and company guidelines.
- To take and confirm requests for room reservations or cancellations, giving general information about the hotel, through correct room category sale, using upselling techniques.
- To answer telephone inquiries promptly and professionally and channel to appropriate for assistance.
- To have full knowledge of room rates and outlets and room availability of the hotel.
- To provide information and literature of facility in person and via telephone.
- To have full knowledge of using office equipment as well as all operation systems s.a. RESERV, Opera, Microsoft Outlook.
- To confirm reservations to any Hyatt Hotel around the world through RESERV.
- To assist with the processing of individual and group reservations, rooming lists, waitlists and other reservations.
- To build strong relationships with all sources of bookings and work closely with the Marketing Department in maintaining and developing these relationships.

If you are interested in this position and think you are fit and great asset to this position and our hotel, please apply to the position at:

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