Cleaning Service Manager

MAIN PURPOSE OF THE JOB
 
To manage and co-ordinate the work of teams of cleaning operatives, ensuring the smooth running of the service, the standard of work meets the required / agreed service level and specification at all times and that statutory obligations are met in full.  

Main Functions and Tasks:

The post has overall responsibility for the full, qualified and timely execution of all cleaning services, for the productivity, training and continuous improvement.

1. To plan and manage the work of the teams of full time and part time cleaning operatives.
 
2. To arrange cover in the event of absence and to agree working time (incl. overtime) as and when required.  

3. To organise the workload of the team, ensuring an even distribution of work.

4. To arrange transport for cleaning operatives as agreed / required.

5. To plan and to conduct training for cleaning operatives and to ensure that all cleaning operatives are adequately trained to an acceptable level, commensurate with the duties they are to perform.

6. To plan and to conduct continuous improvement tasks and processes for all cleaning operations in order to ensure increase of efficiency and to ensure that quality will be maintained / increased to requirement.

7. To encourage and to motivate cleaning operatives to improve their skills, knowledge and experience and to attend special training courses and to advance in their career to e.g. group or team leader, supervisor, deputy manager. 

8. To supervise on regular basis work completed and work in progress and to ensure that the team of cleaning operatives perform to the service level / standard required and to ensure that the agreed quality will be always maintained.

9. To monitor the time attendance, work performance of staff and agreed budgets (planned vs. spend) as well as correct cost allocation and invoicing of additional work performed.

10. To monitor the performance of staff and take the necessary action to manage performance, having referred to the Facilities Service Manager and/or HR Department, as required.

11. To perform all related administrative tasks e.g. (work and material orders, correspondence, reports, forecasts, schedules, time records, etc.)

12. To arrange maintenance and repair of cleaning equipment, e.g. vacuum cleaners, pressure washers, etc.

13. To manage (incl. monthly order) stock of cleaning material, order all cleaning and auxiliary materials and equipment required by the teams, using agreed supply chains.     

14. To ensure that the correct cleaning materials and methods are used for each specific task.

15. To ensure that the cleaning materials are used in safe manner and the material safety data sheet are strictly adhered to and the cleaning materials are kept safe and secure.   

16. To ensure that the Health and Safety Policy is adhered to at all times.

17. To prepare, submit and negotiate offers with existing and potentially new clients (e.g. tenants) and to estimate the required work time and cost for additional or altered works.

18. To liaise with the Facilities Service Manager on a regular basis, dealing effectively with any problems or complaints that may arise.

19. To estimate future personnel requirement and to assist in the advertisement for, interviewing and employment of, new and replacement cleaning operatives, as required, having first agreed such requirements with the Facilities Service Manager and coordinated with HR department.

20. To support the policy for planned and unplanned events or opening and closing of properties when required; this may include evenings and weekends. 

21. To report to the Facilities Service Manager, or deputy, in the event of an emergency e.g. fire, flood, break-in, vandalism and accident. To take action as directed.

22. To assist the Facilities Service Manager in enabling access and egress in the event of snow, flooding or other emergency situations.

23. To maintain and carry out security procedures in accordance with policy, when required.

24. To carry out necessary duties when fire, intruder and warning alarms are involved.

25. To maintain good contact with clients and sub-contractors and to provide customer advisory service in all aspects of cleaning services

26. Report on regular basis and as case may require to the Facilities Service Manager or deputy.

27. To undertake necessary administration and paper work.

28. To carry out from time to time any other duties within the competence of the job holder, that may be reasonable required.

This job description sets out the duties of the post at the time it was drawn up.  The post holder may be required from time to time to undertake other duties within the company as may be reasonably expected, without changing the general character of the duties or the level of responsibility entailed.  This is a common occurrence and would not justify a reconsideration of the grading of the post.

Profile of qualifications and requirements:

1. Proficiency in Azeri, English and Russian

2. Knowledge of cleaning technologies (incl. chemicals, equipment), applications and processes as well as understanding various service levels.

3. To be interested in new technologies, applications and processes and the willing to continuous improvement and training.

4. Ability to plan and arrange work flows.

5. To have the ability to teach and train cleaning operatives in simple operational procedures, workflows and instructions for the application of chemicals and operation of equipment.

6. To have guidance and management quality towards team leaders and cleaning operatives.

7. Assertiveness in respect to cleaning operatives (e.g. punctuality, behaviour, service level, quality, hygiene, compliance with rules and regulations, etc.)

8. Basic commercial knowledge

9. Contacts and communication skills with customers and employees

10. Decision capability in everyday personnel issues and incidents in particular with regard to dismissal and immediate action in case of incidents

11. Ability to use IT (MS-Office)

The work will cover app. 80 % administrative / organisational activities and app. 20% practical activities.

The working hours shall be from 9.00am to 6pm Monday to Friday. Salary: AZN 1,100 – 1,200 (depending on experience).

E-mail: info@ires.az