Customer Service Representative (Front Office Operationist)
 
JOB TITLE: Customer Service Representative (Front Office Operationist)
EMPLOYER: PASHA Bank OJSC DUTY STATION: Azerbaijan
PUBLISHED: 2018-02-14 LAST UPDATED: N/A DEADLINE: 2018-03-16

Customer Service Representative (Front Office Operationist)

MAIN ROLES & RESPONSIBILITIES:

Working closely and providing high level of services to the Individual clients. 
Provision of various range of banking services & products to the customers through different communicating channels within agreed deadlines & with highest level of standards;
Consultation customers regarding the most suitable banking products and seeking opportunities for cross-selling;
Maintaining proper documents flow (including customer records) & archiving in accordance with approved policies & procedures;
Completing all relevant documentation and reports accurately and within agreed deadlines;
Identifying and referring any possible fraudulent transactions and incidents;

SKILLS:

No less than 2 (two) years’ experience in related position;
Education: Economics, Mathematic, Technical;
Fluent in Azerbaijani, Russian, English (both verbal and written);
Good knowledge skills in MS office programs;
Problem Analysis and Problem-Solving;
Frequent coordination, communication, service quality.

HOW TO APPLY:

interested candidates are required to submit:

CV to recruitment@pashabank.az;
Put "Customer Service Representative" in the subject line;
CVs should be sent by the 12 March, 2018.

Attention: The candidates will go through initial CV screening review. Only shortlisted candidates will be contacted.

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