Guest Service Agent
 
JOB TITLE: Guest Service Agent
EMPLOYER: Winter Park Hotel Baku DUTY STATION: Azerbaijan
PUBLISHED: 2017-09-11 LAST UPDATED: N/A DEADLINE: 2017-10-11


 
Department:  Front Office

Position:  Guest Service Agent

Web: www.winterparkhotel.net

“Winter Park Hotel Baku” is looking for Guest Service Agent.

Job Brief

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Key Functions

Always greet guests in a friendly and professional manner according to Hotel standards
Engage each guest as a unique individual and listen attentively to their requests
Perform accurate check-ins and check-outs of guests daily
Answer the telephone in a timely and professional manner
Make reservations over the phone and in person
Run daily reports to check reservations for accuracy and identify any special requests
Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
Anticipate and address guest’s service needs
Performs any additional tasks which are assigned by management
Requirements
Proven work experience as a Guest Service Agent
Service orientation and excellent organizational skills
Problem-solving and decision-making skills
Good physical condition
Good knowledge of Azerbaijani, Russian and English.
High communication skills.
Flexible to work with all shifts
Knowledge of Opera system is advantage.

Candidates are requested to send their Application Forms/CVs to hr@winterparkhotel.net until 11.10.2017

Please indicate the name of the position “Guest Service Agent” you are applying for in the subject line of the email.Otherwise the candidacy will not be considered in the review process of the applications collected.

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