Helpdesk Operator

 POSITION PURPOSE : Responsible for operating a hot-line service for resolving dealer’s operational requirements, problems.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

o        To give response to inbound dealer calls, inquiries or questions.

o        To enter the questions in to the system and inform suppliers about requests for action (RFA).

o        To give information to technicians when necessary.

o        To monitor network, inform team leader if there is an unexpected situation.

o        To follow up installation, regain, turnover, maintenance transactions.

o        To follow up, control and file service & maintenance forms.

o        To make coupon and terminal paper tests.

o        To do the operations of agent surveys.

Please send your cv to info@ires.az