Helpdesk Operator

POSITION PURPOSE : Responsible for operating a hot-line service for resolving dealer’s operational requirements, problems.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

o       To give response to inbound dealer calls, inquiries or questions.
o       To enter the questions in to the system and inform suppliers about requests for action (RFA).
o       To give information to technicians when necessary.
o       To monitor network, inform team leader if there is an unexpected situation.
o       To follow up installation, regain, turnover, maintenance transactions.
o       To follow up, control and file service & maintenance forms.
o       To make coupon and terminal paper tests.
o       To do the operations of agent surveys.

2.      Technical Support Technician

POSITION PURPOSE : Maintain general terminal functinality by cleaning, repairing and testing so as to meet the dealership satisfaction.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

o       To repair the out of order machines quickly and on time.
o       To protect stock level, repair out of order products quickly and on time.
o       To report the frequent problem types in the field.
o       To train 3rd party technicians in the field.
o       To provide field support for project management tests.

Please send your CV to info@ires.az